EA provides troubleshooting steps for cases where games freeze or unexpectedly close on PC, PlayStation, or Xbox consoles. The steps below are organized by platform and presented in the order specified by EA.

PC: perform a clean boot

The first step EA recommends on PC is a clean boot. This is intended to disable background tasks that may interfere with the game.

The information provided by EA does not include detailed steps for performing a clean boot. It is a separate PC troubleshooting measure that should be completed before trying the other methods on this list.

PC: reinstall the game and EA app

The second step specified by EA is to reinstall both the affected game and EA app. If you need additional help with the installation process, EA recommends using its installation guide.

PC: repair the game files through EA app

EA also recommends using the game file repair feature available in EA app. You can do this from the app’s game library:

• Open EA app and select Library.
• Find the game that is freezing or unexpectedly closing in your library.
• Select the Manage icon next to the game.
• Select Repair.

PC: limit the frame rate or enable V-Sync

Another step suggested by EA is to limit the game’s frame rate. You can also enable Vertical Sync (V-Sync). This feature synchronizes the game’s frame rate with the refresh rate of the display you are using.

V-Sync can usually be enabled through the game’s graphics settings menu. If a particular game does not offer this option, you can look for it in your graphics card settings. The graphics card manufacturer can provide more information about this option.

PlayStation: update the system, disconnect USB devices, and restart the console

On a PlayStation console, first make sure that the latest system software update is installed. EA advises PlayStation 3 owners to follow the update instructions specifically provided for that console.

After updating the system, disconnect every device connected to the PlayStation’s USB ports. Then restart the console.

PlayStation: power cycle the console

If simply restarting the console did not help, EA provides the following steps for performing a power cycle:

• Touch or press the power button on the front of the console.
• Hold it for at least seven seconds, until the system beeps twice.
• Wait for one minute.
• Turn the console back on and launch the game.

PlayStation: reinstall the game

The next step EA recommends on PlayStation is reinstalling the affected game. If it was installed on an external drive, EA suggests considering installing it on the console’s internal drive instead and checking whether that helps.

PlayStation: restore the game license

The final PlayStation step provided is restoring the game license. In the console settings, select Settings, followed by Account Management and Restore Licenses.

Xbox: update the system, disconnect USB devices, and restart the console

On an Xbox console, first make sure that you are using the latest system software update. EA advises Xbox 360 owners to follow the update instructions provided specifically for that console.

Then disconnect every device connected to the Xbox’s USB ports and restart the console.

Xbox: power cycle the console

If updating the system, disconnecting USB devices, and simply restarting the console did not help, EA recommends power cycling the Xbox. The information provided does not include detailed steps for this procedure.

Xbox: reinstall the game

EA also recommends reinstalling the game that is freezing or unexpectedly closing. If it is stored on an external drive, you can try installing it on the console’s internal drive and check whether that helps.

Xbox: clear the alternate MAC address

Another Xbox troubleshooting step provided by EA is clearing the alternate MAC address. You can do this through the console’s network settings:

• From the Xbox dashboard, select Settings, followed by All Settings.
• Go to Network and select Network Settings.
• Open Advanced Settings.
• Select Alternate MAC address.
• Select Clear.
• Restart the Xbox console.

Xbox: delete locally saved game data

The final Xbox step on EA’s list is deleting locally saved game data. The information provided does not include any additional steps for this process.